Frequently Asked Questions
Everything you need to know about your Lively style and service.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
What is your return policy for wearable devices and accessories?
We offer a 30-day return policy. Items must be in their original packaging and in new condition to be eligible for a full refund, excluding any non-refundable activation fees.
Are the Lively wearable products water-resistant?
Yes, most of our wearable devices are designed to be water-resistant, making them safe for use in the shower. However, we do not recommend submerging them in deep water for extended periods.
Do I need a long-term contract for Lively services?
No, we believe in flexibility. Our health and safety services are available on a month-to-month basis with no long-term contracts or cancellation fees.
How do I ensure I am ordering the correct size for wristbands?
Each product page features a detailed sizing guide. We recommend measuring your wrist circumference with a flexible tape measure before placing your order to ensure a comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. You can also manage your monthly service billing through our secure online portal.