Returns & Exchanges

At Lively, we want you to be completely satisfied with your purchase; if you are not happy with your items, you may return them within 30 days of delivery for a full refund. All returned products must be in their original, unworn condition with all tags and packaging intact to qualify for processing.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Ship the Package

  Drop off your return at any authorized carrier location, ensuring all original tags are attached to the fashion items inside.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.